MITZY TERMS & CONDITIONS
Effective February 11, 2015
This company is operated by Neblon, Inc. (DBA Poly USA), Mitzy's official exclusive distributor in the U.S.A. The terms "we", "us" and "our" refer to Neblon, Inc. and Mitzy.
By visiting our website or submitting information, the user agrees to be bound by these terms & conditions.
Unless visitors voluntarily submit information via forms or email through the site, we do not collect any personal information.
We are selective in choosing retailers to sell our products. We reserve the right to cease doing business with any retailer that fails to meet the requirements of an “authorized retailer” as set forth below.
We reserve the right to approve or disapprove a retail premises in its sole and absolute discretion based on, among other things, appearance, service level and any other factor that affects brand image.
Internet-only retailers are NOT authorized to sell our products. However, an authorized retailer with a physical store location may also sell our products online if (a) such sales are in addition to sales available at the physical store, (b) online customers are given all the benefits and privileges of in-store customers, and (c) the authorized retailer otherwise complies with this policy.
All sales to authorized retailers are for retail sale only to end-users in accordance with the provisions hereof. Transshipping or other redirecting of products to other locations, persons or entities for purposes of resale are NOT authorized and will subject a retailer to immediate termination of its "authorized retailer" status.
We have the right to approve or disapprove any and all advertising or other use of the our name and mark, other our trademarks, and product images, including in print advertising, catalogs, television, Internet or any other form of advertising. We have the right to terminate a retailer's "authorized retailer" status and otherwise discontinue doing business with any retailer whose advertising, as determined by us, does not comport with this policy.
In order to properly stock and promote our products, an authorized retailer must meet minimum stock purchase requirements of 6 pieces for each season, as determined by us. This minimum value is open to change at our own discretion. We have the right to terminate a retailer's "authorized retailer" status and otherwise discontinue doing business with any retailer who fails to place stock orders for two consecutive seasons, or who otherwise fails to comply with our buying requirements.
Manufacturer's Suggested Retail Price (MSRP)
We acknowledge that retailers have the right to set retail prices for the products that they sell. However, we believe that discounting prices dilutes the image and reputation of its brands, we reserve the right to terminate a retailer's "authorized retailer" status and otherwise discontinue doing business with any retailer who engages in a regular practice of discounting below our MSRP. Limited discounting may be acceptable in certain circumstances, with our previous written authorization.
Retailers may not purchase or receive our products from any third parties (including other retailers). We reserve the right to terminate a retailer’s “authorized retailer” status and otherwise discontinue doing business with any retailer who violates this restriction.
We reserve the right at any time, in its sole discretion, to terminate a retailer's "authorized retailer" status and otherwise discontinue doing business with any retailer with or without cause.
Retailers within the United States are prohibited from accepting orders that originate outside the United States, including via telephone, internet, fax or any other means. Retailers are likewise prohibited from shipping our products outside of the United States. We reserve the right to terminate a retailer's "authorized retailer" status and otherwise discontinue doing business with any retailer who violates this restriction.
We reserve the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
Unauthorized use of Mitzy trademark is strictly prohibited. Mitzy also owns all copyrights in its images. Unauthorized use of any Mitzy copyrighted image is likewise strictly prohibited. Use of any Mitzy trademark or copyrighted image in advertising is subject to Mitzy's approval.
The first type of cookie commonly used is Session Cookies. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A Session Cookie is never stored permanently on your computer and disappears when you close your browser. To use our website without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. We use this type of cookie to track your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Shipping method is calculated after the order has been processed. Shipping amount is based on the type of shipping service selected, weight, dimension and distance the item has to travel.
All prices are based on prices provided by UPS.com
Need to return your purchase?
1. You must request an RMA (return merchandise authorization) number within 5 days of receipt before making a return: To request an RMA number simply email or call us and request an RMA number. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.
2. For COD ORDERS: any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, or no funds availability, the receiver will be charge for the shipping cost and return shipping cost, and 20% restocking fee.
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. To cancel your order, please simply reply to the order confirmation email with [CANCEL ORDER] in the subject line or call us. For further information, please contact us through phone or email.